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Our Help Section

A quick and easy guide to our most exciting and useful features.

Frequently Asked Questions

How Do I Change My E-Mail Address (User Id)?
Click the My Account link located in upper right-hand corner of the screen. (If you are not signed in, you will be prompted to do so.) Select Change E-Mail Address (User ID) link. Enter your new e-mail address and then enter it again to confirm your new e-mail address in the next box. Finish by clicking Submit. *Note: changing your E-mail address on our site also changes your User ID that you are prompted for at sign-in. (e.g. - If your new E-mail address is, your new User ID is .

How Do I Update My Personal Profile?
Click the My Account link located in upper right-hand corner of the screen. (If you are not signed in, you will be prompted to do so.) Select Update Personal Profile link. You may update any information as needed in the boxes provided. Finish by clicking Submit.

How Do I Download and Use Coupons?
Throughout the site you'll see featured E-Coupons. Click on any of them and follow the instructions to download the coupons. You can also access all the coupons on our site by clicking on the E-Coupons button located in the navigation bar on the left side of your screen. Once you find a coupon you'd like to use, click the Print Coupon button to print it out on your printer. Then bring the coupon into our store and redeem it at the cash register, just like a coupon you'd cut from a flyer or newspaper.

How Do I Change My Password?
To change your password, click on the My Account button at the top of the screen. Then, click the Change Password button and change your password in the boxes provided and click Submit. A few quick clicks and your security is ensured.

How Do You Use The Personal Information You Collect About Me?
We keep all information that we gather about our members strictly confidential. We use it to better serve your needs and to personalize your experience on the site. We never reveal the information to outside parties or sell it to anyone for any reason.

How Is My Information Secure From Viewing By Others?
We keep your personal information completely secure. It is not available to anyone outside our company unless you expressly give your permission otherwise.

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Your use of this site indicates your agreement to be bound by our Terms and Conditions. All prices and products subject to final price confirmation by the retailer. All contents © Copyright 1999- Retail Up! and Retail Up! Music demo. All rights reserved. This internet site is hosted by Retail Up!, a web site service provider to fine music stores nationwide.